can we stop using IT to mean "desktop support"? It's sort of like the Visual Basic of programming. What I mean is, it's quite similar to the debate over job titles "programmer" versus "software engineer". But I guess I'm going against the grain on this one.
Or maybe it all starts here and will snowball and take over.
In my experience, IT includes desktop support. When I was in IT (sys-admin for the company I worked for and did on-site support in data centers for our server / client product for major banks on wall street), I still found myself doing an inordinate amount of desktop support. In many cases one does not exist without the other.
Or maybe it all starts here and will snowball and take over.