I find expedia.com to be equally terrible in this regard. In fact I have found that most travel oriented websites suffer from extremely poor UX, be they hotels, airlines, bus or train services.
I can understand the smaller hotels or bus companies, but there is no excuse for the larger players. The article is a bit presumptive in the cost, but it has to be affecting their bottom line.
I've been using hotels.com for many years now and they've actually gotten better and better during that time. Not as good as you might like, but still. :)
I can understand the smaller hotels or bus companies, but there is no excuse for the larger players. The article is a bit presumptive in the cost, but it has to be affecting their bottom line.