I'm Pieter and that's simply not true. I have after sale customer support for both Nomad List and Remote OK.
What I don't have is support for people that aren't customers, because I don't have the resources to manage that.
If you're a paid customer on Nomad List or Remote OK you can report bugs which I'll fix, or request features, and if I like them I'll build them. That's most of my work every day. See Nomad List's bug reports channel for an example of it.
I'm also very lenient with giving refunds, if people cancel their membership on Nomad List they automatically get a refund if it's within 7 days. Without even asking for it. Anyone who posts a job on Remote OK and isn't happy I can re-post it for you or get you a refund etc.
What I don't have is support for people that aren't customers, because I don't have the resources to manage that.
If you're a paid customer on Nomad List or Remote OK you can report bugs which I'll fix, or request features, and if I like them I'll build them. That's most of my work every day. See Nomad List's bug reports channel for an example of it.
I'm also very lenient with giving refunds, if people cancel their membership on Nomad List they automatically get a refund if it's within 7 days. Without even asking for it. Anyone who posts a job on Remote OK and isn't happy I can re-post it for you or get you a refund etc.