There was some issues with email continuity at that time. This is resolved and the docs for both continuity [0] and email channel [1] are updated.

Let us know if you need some help setting it up, our team will be happy to take a call.

[0] https://www.chatwoot.com/docs/conversation-continuity

[1] https://www.chatwoot.com/docs/self-hosted/email-setup