There are people who have built custom solutions on top of Chatwoot and selling it. There are people who are selling it in their country without changing the code and making profit out it. I'm happy to help those people out (not for free, would charge something obiviously). There are different markets where we might not be able to cater. Since the solution is flexible enough to build custom channels, I've seen people using it as "Whatsapp CRM for X country".
We are following the path Gitlab has taken. To sustain as a business, we will have some modules suited for large enterprises under an EE license, but it would not hinder the open-source part and the freedom that comes with it. If people want to build on Chatwoot, they will be free to do that.
I'm wondering if you've considered an additional option - "donation subscriptions". For people who are deriving a lot of value from a fork, and want to support you!
Curious on on how ee license works - will it not stop somebody to take that source and run it for free ? or do parallel implementation on top of your free offerings.
We are following the path Gitlab has taken. To sustain as a business, we will have some modules suited for large enterprises under an EE license, but it would not hinder the open-source part and the freedom that comes with it. If people want to build on Chatwoot, they will be free to do that.